AI customer service: routine questions answered, the real ones to your team.

Email, chat and WhatsApp answered at once. Whatever deserves attention reaches your team, complete.

Yes! Answer my routine questions

The service orb in a bow tie, helpful and cheerful.

Every channel, one agent.

Email
Chat
WhatsApp
Phone

The routine question answered at once
The real question to your team, complete
The customer never tells their story twice

Answers from your own systems: order status, terms and customer details.
Your team sees every conversation and steps in whenever it wants.

Illustrative scene: in a bike shop a mechanic laughs as he sets up a bike for a customer, while the phone and a laptop full of messages wait at the empty counter.

The reception orb in a headset, with a wink and a thumbs up.

In practice

Questions answered instantly

Where is my order, can I exchange it, what are your opening hours. Answered on the website, by email, on social and on the phone. What needs a person goes to a person, with the context attached.

What it deliversMost questions, handled on the spot.

What it plugs intoWebsite, Email, WhatsApp, Social media and Phone

What stays human

The angry customer, the unusual request and the complaint that is really about something stay with people. That is where your team gets its time back.

How it works

What comes in
Every question, on every channel

Website, email, WhatsApp, social and phone arrive in one place. The same question gets the same answer, wherever it is asked.
What the system does
One knowledge base, yours

From your own answers, your terms and your delivery information. Not from the internet. What the system is not sure of, it passes on.
What comes out
Most of it done straight away

The question that comes back every day is answered the moment it arrives. The rest goes to your team, with what has already been asked and answered.
What it gives you
Time for the conversation that matters

Nobody makes the customer explain twice. The angry customer and the unusual request get the attention they deserve.

In an organisation with volume, most customer questions are about the same things: where is my order, how do I cancel, what does it cost. The customer service agent handles those at once, on email, chat and WhatsApp together, and passes everything that deserves attention to your team, complete.

Do you recognise your own business?

Web shop and e-commerce
Service provider with a service desk
Subscriptions, hire, energy

One thing at a time, and the thing that does the most. A roadmap that grows with you.

This suits you if

A team that spends most of the day answering routine questions
Waiting times that climb in the peak
Customers asking the same question on several channels

About the customer service agent

How is this different from the virtual receptionist?

The receptionist is for the business with one line and one diary. The customer service agent is for the organisation with a team, tickets and volume on several channels. The same technology, a different scale and different connections.

Does this work in our ticketing system?

Usually, yes. The agent works in the system your team already uses, so nothing ends up sitting beside it. Which connections are needed, we see in the audit.

What if the agent does not know?

Then it says so and passes the question to a person, complete. We would rather build it a little too cautious than have it make things up.

What does it cost?

That depends on what has to be built and what it has to connect to, and that differs per business. So we start with the AI Audit: after that you know what building and maintenance cost in your situation, before anyone starts.